This website www.freshmart.com.np is operated by COMPANY NAME. We, FreshMart respect your privacy and personal information. Please, read our privacy policy for further information.

1. This policy named “Privacy Policy” explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.
2. Data protection is of paramount important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
3. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
4. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.
5. You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
6. The contents of data that we collect:
   1. We may collect various pieces of information if you seek to place an order for a product with us on the Site.
   2. We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including your display name, name , email address, billing address, delivery address (if different), telephone number, mobile number, payment details, payment card number or back account number for billing.
   3. FreshMart shall collect following information from customers
      1. Account Identity data including name, display name and email address.
      2. Contact data including billing address, shipping address, email address and phone numbers
      3. Billing account information including bank account, credit card account details and payment information (such account data may also be collected directly by third-party payment service providers)
      4. Transaction data including details about orders and payment and other details of products and services related to you;
      5. Technical data including cookies (where applicable)
      6. Profile data including your display name, your orders and Q&A
   4. FreshMart shall use the data collected for following
      1. Processing your order
      2. Deliver the products purchased
      3. Update you on the status of your order during delivery
      4. Provide customer support (when required)
      5. Verify and complete the payment from transactions (including transactions from credit card, direct transfer, and third-party payment providers)
      6. Providing services
      7. Aid your use of and access to the site
      8. Administer your account
      9. Display your display name on the side including any relevant Q&A’s you have participated in
      10. Respond to your queries, feedback, claims or disputes
      11. Process any complaints, feedbacks and legal dispute you may have lodged with us
      12. Produce statistics and information for record-keeping requirement and internal reporting
      13. Store, host, back up your personal data
      14. Comply with legal and regulatory requirements
   5. Other uses of data
      1. We may transfer our databases containing your personal information if we sell our business or part of it, provided that we satisfy the requirements of applicable data protection law when disclosing your personal data. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.
      2. We may share your personal data with our third party service providers or affiliates (e.g. payment service providers) in order for them to offer services to you other than those related to your use of the Site. Your acceptance and use of the third party service provider’s or our affiliate’s services shall be subject to terms and conditions as may be agreed between you and the third party service provider or our affiliate. Upon your acceptance of the third party service provider’s or our affiliate’s service offering, the collection, use, disclosure, storage, transfer and processing of your data (including your personal data and any data disclosed by us to such third party service provider or affiliate) shall be subject to the applicable privacy policy of the third party service provider or our affiliate, which shall be the data controller of such data. You agree that any queries or complaints relating to your acceptance or use of the third party service provider’s or our affiliate’s services shall be directed to the party named in the applicable privacy policy.